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    HubSpot acquires PieSync, a leading iPaas platform, to expand its service offering and mission to become an 'all-on-one' platform. Read more here.

    On 04 November 2019, PieSync - the fastest-growing, real-time intelligent data synchronisation platform for marketing, CRM, invoicing and e-commerce applications - was acquired by marketing automation software giant, HubSpot. 

    PieSync is one of the only integration platform-as-a-service offerings on the market that provides both a current and historical two-way sync of customer data. It operates in the background, allowing companies to focus more time on their customers instead of their software. 

    Over the last few years, HubSpot has been transitioning from an app company to a suite company - acquiring several high-profile start-ups to facilitate this expansion and growth. 

    With the inclusion of PieSync, HubSpot moves ever closer to an 'all-on-one' platform.

    Daryn Smith, co-founder of MPULL (a strategic partner of The B2B Marketing Lab) had this to say about the acquisition:

    "I think it shows their continued focus on becoming a platform. If you look at the 200 apps that PieSync integrates into, it increases their Total Addressable Market as they can now target these customers. For example, customers that are currently syncing their Outlook contacts to Xero can now be upsold HubSpot.

    In terms of PieSync functionality; it only syncs contacts. So its purpose is only to keep these records in sync between systems. It's much more powerful than Zapier as the sync in bi-directional and it checks date of update, so it knows which is the latest record and only overwrites old data. 

    However, if a customer wants to sync custom software or highly customised software, then it won’t work. And then if they want to sync any other objects or perform business logic, for example, creating an invoice when a deal is closed, it won’t work either."

     

    So, when should you utilise PieSync? MPULL have assessed the solution and has several options for interested users.

    Please note, the content below was originally published by our strategic partner, MPULL, and has been adapted and republished here. For the original article, please click here.

     

    When should I integrate HubSpot using PieSync?

     

    • PieSync keeps contact records from different systems and in different databases in sync.

    • The integration is bi-directional which means if you update a contact record in HubSpot, it will update the other systems and databases, and if you update a different system it will update HubSpot. The sync is intelligent, so it takes the latest version of the field and does not overwrite with out-of-date information.

    • PieSync will also sync all existing data, not just updated records like Zapier.

    • PieSync integrates with over 200 different applications to help keep your contact and lead records in sync.

    • You cannot use PieSync if you want other objects such as Deals or Tickets in sync between systems, it only does the contacts.

    • PieSync also only syncs the 200+ applications so if you have a custom application you want to sync with other applications you cannot use PieSync.

     

    When should I integrate HubSpot using Zapier?

     

    • Zapier is good for triggering actions based on a particular event occurring, such as a new contact was added, or a new deal created.

    • It does bidirectional syncing, and it is difficult to setup even a single directional sync of data. It is very good though for transactional event, such as send a slack message when a new deal is moved to “Won”.

    • You can only use Zapier with the SaaS applications it has pre-built connectors with, and then the connectors that are built, are for the most popular things that you would need to do. Oftentimes, the thing that you want done, cannot be done as a Zap does not exist for it.

    • If you have a basic action to trigger a basic event, Zapier is super efficient and cost effective at doing this.

     

    When should I build a custom integration with HubSpot?

     

    • If you have a custom application, an application not listed by a middleware provider, an event not listed by the middleware provider, or an application that you have highly customized, you will need to build a custom integration.

    • A custom integration involves writing scripts to sync data, trigger actions and events and process business logic.

    • If you want to see and engage with an application or data from another application within HubSpot, you will need a custom object or CRM extension, in this case you also need a custom integration built within HubSpot.

    • To build a custom integration, you will need to work with a specialist solution provider such as ourselves.

    Why integrations + CRM are all the rage!

     

    • Companies that are winning in today’s competitive market place are those that are focusing on the customer experience.

    • They need to help their employees deliver second-to-none experiences to their customers.

    • And then need to personalize and automate experiences with customers.

    • Before, many companies made their ERP or accounting platform the foundation of their business, but these platforms are highly rigid as they need to ensure compliance and therefore are not great for building a foundation to delight customers.

    • Get our guide to CRM here or get in touch with our integration experts to discuss your integration needs.

     

    For more information on integrations (including custom requirements), please reach out to MPULL.